Problem Solving

Overview

The Problem-Solving Approach in Sales is a customer-focused selling method where the salesperson first understands the customer’s problem, pain point, or need before offering any product or service.

Instead of directly promoting features, this approach focuses on identifying challenges, analyzing root causes, and presenting the product as a customized solution.

This method builds trust, improves customer satisfaction, and increases long-term business relationships. It shifts the mindset from “selling a product” to “solving a problem.”

Course Content

Details

Understanding the Customer’s Problem

The first and most important step is listening.
A salesperson should ask open-ended questions to understand:

What challenges the customer is facing
Why the current solution is not working
What outcome the customer expects

This helps in identifying real pain points rather than assumptions.

Identifying the Root Cause

Sometimes the visible problem is not the real issue.
For example:

Customer says: “Sales are low.”
Real issue could be:

Poor marketing
Wrong pricing
Weak customer targeting

A good salesperson investigates deeper to diagnose the actual cause.

Instructor

Samar Sharma

Marketing Expert

Samar Sharma is a prodigious entrepreneur renowned for his exceptional prowess in the realms of Sales & Marketing. With a remarkable track record of mentoring over 20,000 students to enhance their career trajectories, he has emerged as a prominent figure in the realm of professional development. Possessing adept leadership skills, he adeptly guides his team, underscoring his role as an exceptional leader.

Samar Sharma's extensive professional journey has seen him collaborate with numerous prominent brands and influencers, a testament to his expertise and influence within the industry. At present, he is unwaveringly committed to a vision that centers around empowering the younger generation in the realm of digital entrepreneurship. Focused on imparting highly sought-after skills, his mission is set to drive the youth towards excellence in the realm of digital business endeavors.

Review

3.8

★★★★★

Course Rating

Featured review

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Rajesh Verma on Oct 24,2025

Excel felt complicated before, but this course made formulas and automation so easy to understand.

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Sneha Nair on Oct 24,2025

From pivot tables to macros, everything is explained in a way that actually helps in real work scenarios

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Amit Jindal on Oct 24,2025

This course helped me speed up my reports and analysis, making my work much more efficient.

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Priya Menon on Oct 24,2025

I never thought I'd use Excel beyond basics, but now I'm confidently working with advanced features.

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Vikram Joshi on Oct 24,2025

A must-do course for anyone who wants to master Excel and impress at their workplace.

₹ 27999

Language-Hindi

Use On Desktop,Tablet & Mobile

Full Lifetime Access

Certificate Of Completion

2 Videos (15 Hours)

Learn at Your Own Pace

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